1 GENERAL TERMS AND CONDITIONS:

Our consumer must recognise that he/she has read this carefully, understanding all the general conditions/terms.

The purchase of any of the trips published in this system expresses that, the client accepts all the general conditions, which, automatically are incorporated in the contract, not being necessary to transcribe it individually.

If the client wants any addition or modification of these general conditions, he/she will obviously assumes that the Agency will refuse to work with him/her, unless the company expresses otherwise by a formal writing.

Once the client has made the contract of the package/combined trip, the client shall recognise that the Agency has informed him/her previously about the specific documents necessary to make the journey which he/she has chosen, for example, by advising him/her about the hiring/buying an insurance that covers all cancellation costs.

 

2. PRICE:

The prices are based on the price of transport, they include: the fuel, the taxes and the applicable charges to the trip, at the moment of being published in the programmed offer. As a consequence, any variation of the price can change the final price. Never, the prices can be change twenty days before the departure day.

This variation will be notified to the client by any form of contact. He/she will be able to choose,(when the modification is not relevant), between resigning the holiday without charges or accepting the modification of the contract.

The following concepts are included on the price :

•
 Return ticket when transport is included in the contract.
•
 Accommodation and meals at the hotels or establishments meant in the contract or at others of similar category, always when they are included in the contract.
•
 Indirect taxes which are applicable (i.e., IVA, ICIC)
•
 Technical assistance during the holiday, always if it is included in the contract.
•

Other services and additional complements should be specifically in the contract.
However, in the case of not being included in the contract, they shall be excluded of the price: the visas required, the fixed airport rates of arrivals and departures, vaccination certificates, "extras" (ex: water, coffee, optional hotel services...). Any condition not included in the contract would not be included in the price.

This means, that the excursions or visits purchased at the destination point are not part of the combined trip. The publication in the bargain-program is just to inform you and to let you know that the price is just an estimate (that is why once the contract has been made, there could be changes in the prices). The Agency does not guarantee/reassure the activity.

The tips are not included in the price of the combined holiday even though they are an obligation for example in the cruises.

When last minute bargains come out, the price of the bargain purchased is different to the one offered in the program. And in the bargain offer, will only be included the different detailed services, even though the information about the destination changes the program-offers general information.

3. FORM OR PAYMENT AND REPAYMENT

At the same time as requesting the combined trip, the client will have to pay the total amount, and the Agency, will send he/she an e-mail confirming the request with the
contract.

All repayments will have to go through the Agency. There would not be repayments for the services that the client has not used voluntary.

4. CESSION/GRANTING

The client of the combined trip can, free of charges give his/her reservation to anyone that fits into the required conditions. This cession must be communicated to the Agency at least fifteen days before the start of the trip. The one that is handing over and the one that is granted will respond jointly to the Agency to pay the price of the holiday and the additional justified costs that could have originate the cession, or, for example, the flight tickets.


5. MODIFICATION OF THE CONTRACT BEFORE THE START OF THE HOLIDAY

In case that before the service starts, the Agency has to modify significantly an essential part of the contract, they will communicate it immediately to the client, who will be able to choose within three days between continuing with the contract without charges, or accepting the changes made.The client understands, that the 2nd condition concerning the revision of prices is included, in the condition of the last paragraph and concerning the minimun number of passengers.

If the client decides to accept the changes of the contract, as it is said in the above paragraph, and if the company resolves the problem to the client; the Agency will offer he/she a trip of the same quality or superior or they shall pay back all the money which they have spent. If the modification offered has an inferior quality than the one contracted before, the Agency will have to pay the difference.

In addition to this, the Agency will have to give the client a compensation consisting on applying the percentage over the total of the journey This will depend on the previousness between the beginning of the holiday and the date of resolution.

•
 ·With more than ten days and less than fifteen in advance: 5%
•
 With more than two days an less than ten days in advance: 15%
•
 ·Within forty hours and before eight hours: 25%
   
This compensation will not take place when in the contract has been fixed a minimum of passengers and this is not been completed(not enough people have been registered) or when there is a force majeure.

6. DESISTING

The client when ever he/she wish can desist from the services, and he/she has the right of having their money back but they will have to pay a compensation for the following reasons:

a) The administration costs plus the cancellation costs of the journey if there were any.
b) A compensation consisting on the percentage over the total price of the journey depending on the days of difference between the start of the journey and the desist.

•
 ·Within more than ten days or fifteen less in advance: 5%
•
 ·Within more than two days or at least ten days in advance: 15%
•
 ·Within forty days and less than eight hours: 25%

If the client does not show up on time the departure date, he/she will loose all rights to get refunded for the amount paid, unless it has been for a demonstrated force majeure. In this case, the client will not be penalised for desisting.

Some services are subject to economical conditions (ex flights, apartments, especial rates,etc.), and, in this case, the charges of desisting cancellations will be paid.

In the case of hiring particular services, the client will only have to compensate for the cost generated by the management if they produce some cost of cancellation .

For the services/trips which require a minimum group of people, once the enough number of clients is registered , this is subject to a special cancellation condition:
If someone cancels in the group his/ her trip, he/she will have to pay the necessary amount, so, the rest of the group can still go on the journey without having any extras charges.
But , in the case of a new reservation for the same trip assuring again the minimun group, the above mentioned, will be exempt from paying the special cancellation costs.

7. CHANGING OR MODIFYING THE CONTRACT AFTER STARTING THE HOLIDAY

During the period of the holiday, if the Agency is not able to provide the client with any of the services requested they will have to give a solution to continue the trip in the most similar conditions as the ones the client have requested, without any extra charges. In the case, that the given services are worst than the ones request; the agency will have to pay the differences to the client. The continue of the trip means that the client accept the conditions of the Agency.

If the solution is not valid or the client does not accept it for one good reason, the Agency will have to provide the client, without any extra costs on the price, a way of travelling back home, paying back the corresponding amount if the new one is cheaper. If this happens, the client can demand the Agency for breaking the contract. Unless it has hapenned for a good reason or force majeure.

8. RESPONSIBILITY

The Agency will answer the client with the correct fulfilment of the contract, not depending whether the service is made by them or by a lender.

In the case that more than one Travel Agency is involved in the matter, they will all answer jointly for the fulfilment of the contract.

The Agency will answer for any damage suffered by the client, for not fulfilling the contract or for a deficient contract; except from these cases:

a) A defective use of the service by the client.
   
b) If the defective service is a failure made by a third person/agency, unforeseen.
   
c) If the failure is for any reason that comes from a not normal circumstance which was not possible to avoid even actin with speed.
   
d) If the failure is caused due to something that the Agency, even after acting with the best care, it was not possible to avoid.
   
e) The Agency will not be responsible for any of the costs of accommodation, meals, transport or other services, caused by a delay in the departure or arrival, due to the weather conditions, technical, strikes or other causes force majeure.

If the (repayment/indemnification) compensation for any damage cost by the failure of the services included in the holiday, will be established by the following international terms.

The prescribing date for the damages or actions derivated from the contract, is of two years.
Any action made against the service contract, won´t exempt you from the payment of the bill.

The client has the obligation to communicate anything that has not been fulfilled in the contract. Better, inmediatly to the Agency which has been the intermediate between the holiday and the client, by writing a letter or in person, to proof your demand.

The Agency will constitute and establish a deposit to answer for the fulfilment of the services required in the contract of the combined holiday. Especially when they have to repay the deposit and to repay/repayments of the costs This deposit will be subject to the fulfilment of the obligations which leads from:

a) Resolution in juridical way, for economical renponsabilities of the Agency who the client goes/attends to.

b) Decision dictated by the assembly that referees/controls the consume, before submitting
the two parts.
In case that the deposit is carried out, it must be replace within fifteen days, until it is covered again.


9. DOCUMENTATION

All the consumers should have all their documents up to date, example passports, NID, depending on the laws of the countries visited. They will be the responsables for the necessary, passport, vaccination certificate, etc. The Agency is not responsible if the passport or the entry is refused by the abroad country. In this case, the client will have to pay all the terms and conditions derivated from the cancellation.

This condition remember clients, and, moreover, abroad clients, that they must reassured before the start of the holiday, that they have everything request, so they don't have any problems when entering any country. Anyone that is under 18 must have a written permission signed by their parents of guardians.


10. LUGGAGE

Concerning the transport of the luggage the conditions will be applied by the transporting company, being the ticket of the journey the contract between the company and the passenger.

In case of any damage or deviation of the luggage, we recommend the client to make suitable letter claiming, directed to the company reponsable.

Every client has the right to take with them two bags, never more than 20kg, and if it weight more, they will have to pay the differences. If the transport being used is by human beings, animals, range or four wheel drive, the weight allowed is of 12kg no excesses allowed.

In the case of transport by land, the clients run with the risk, and it is convenient to be present when the luggage is being loaded or unloaded.


11. ESPECIAL FARES FOR KIDS/CHILDREN

The conditions, in this case, are depending on the age of the child, on the supplier and on the date of the trip. It is convenient to ask if there is any especial condition for your case, they can be gathered in the contract. Especially these conditions are applied when the child shares a bedroom with the adults. The suppliers of the services might require at any time the age of the child, and we advise you to have documentation at hand.


12. APLICABLE LAWS

Besides its special and current general conditions, the 21/1995 Law of July 6th, regulatory of the Combined Trips, the 7/1998 Law of April 13th, about General Contracting Conditions, the 26/1984 Consumers and Users General Law of July 19th and also other complementary legislation, are applicable to this contract.